Shipping & Returns
Shipping
HE-VOLTS proudly ships worldwide.
Order Processing
Orders are typically processed within 1 to 3 business days after payment
confirmation.
Orders are not processed on weekends or public holidays.
Delivery Times
Most UK orders arrive within 7 to 12 business days
after dispatch. International orders may take
10 to 20 business days depending on destination.
We dispatch orders within 1 to 3 business days
of payment confirmation.
Please note that customs inspections, remote locations, weather conditions, and carrier delays may affect delivery times.
Order Tracking
Once your order has been shipped, you will receive an email containing tracking information and carrier details.
Customs and Import Fees
Customers are responsible for any customs duties, import taxes, or additional fees required by their local authorities.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Orders returned due to incorrect or incomplete addresses may require additional shipping charges before they can be reshipped.
Returns and Refunds
We offer a full refund to your original payment
method for any return made within 30 days
of delivery. No store credit — real money back,
no questions asked.
To initiate a return, contact us at
contacthevolts@gmail.com with your order number.
We will guide you through the process.
Store credits do not expire and can be used on any future purchase at HE-VOLTS.
Store credits are usually issued within 7 business days after the returned item has been received and inspected.
Items Not Eligible for Refund
Items returned outside the approved return period.
Items that are damaged, worn, altered, or not in their original condition.
Shipping costs, customs fees, duties, and taxes.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can assist you.
Contact
For shipping, returns, or refund questions, contact contacthevolts@gmail.com